Privacy Policy Overview

 At Patrah Sustainable Lifestyle ("Patrah"), we value your trust and prioritize the security of your transactions and privacy. This Privacy Policy outlines how we manage your personal information on our website, By using our platform and submitting your information, you agree to the terms outlined in this Privacy Policy, our Terms of Service, and related service conditions, under the governance of Indian law.


Data Collection

We collect your personal information, including identity and demographic details, during your interaction with our platform and our services. This may include, but is not limited to, your name, date of birth, contact details, occupation, and identifiers such as PAN, GST number, and KYC details. Sensitive information like bank details, payment instrument data, and biometric identifiers may also be collected to enhance service usability. Your browsing behavior, preferences, and other derived information are gathered to tailor your experience and improve our service delivery.


Data Usage

We utilize your personal information to deliver requested services, manage orders, resolve disputes, and enhance your user experience. Information is also used for marketing purposes, fraud prevention, legal compliance, and to inform you about our offers and updates.


Cookies and Tracking

We employ cookies to analyze web traffic, improve platform functionality, and ensure secure and personalized user experience. You may choose to block cookies, but this may affect platform functionality. We also use third-party cookies like Google Analytics for analytical purposes.


Data Sharing

Your information may be shared within our company and with business partners to facilitate service provision. We may also disclose your data to third parties for legal reasons, marketing, and fraud prevention. Transactions may lead to data sharing with new business entities in cases of mergers or acquisitions.


Security Measures

We implement industry-standard security measures, to protect your data. However, data transmission over the internet can be insecure, and we encourage you to take precautions with your account information.


Your Rights

You have rights to access, correct, and update your personal information via our platform. You can opt out of non-essential communications and manage your consent settings as per your preferences. Withdrawal of consent may impact your access to certain services.


Consent and Policy Modifications

By using our platform, you consent to our data practices as described. We may update this policy periodically, and we recommend reviewing it regularly. Significant changes will be communicated through our platform or via email.


Contact Information

For queries or concerns regarding our privacy practices, please reach out to our customer service or visit Contact Us.


Effective Date

This Privacy Policy is effective as of April 18, 2024.