Patrah is committed to providing our customers with high-quality, handcrafted products and exceptional service. This policy outlines the guidelines for returns and exchanges.
Return and Exchange Window:
You may return or exchange most eligible items within 10 days of receiving your order.
Items Eligible for Return or Exchange:
- Clothing
- In the case of sizing issues
Items Not Eligible for Return or Exchange:
- Scarves
- Stoles
- Gift Sets
- Stationery
- Upcycled items (with exceptions noted below)
Exceptions for Upcycled Items:
Upcycled items may have variations in patterns and designs compared to the product images on our website. These variations are inherent to the upcycled nature of the product and are not considered defects. Upcycled items may be eligible for return or exchange only if they arrive damaged or defective.
Conditions for Return or Exchange:
- Items must be returned in their original, unused, and unwashed condition with all tags attached.
- Items must be returned with their original packaging.
Damaged or Defective Items:
If you receive an item that is damaged, defective, or does not match the description provided, please contact us within 48 hours of delivery. You can reach us by email at info@patrah.com with the subject line "Replacement Request" and include your order number and photos of the defect. We will be happy to issue a full refund upon return of the item.
Return Process:
- Please contact our customer service team via email at info@patrah.com or WhatsApp at +91 93720 06966 to initiate a return or exchange.
- We will arrange for an Return Pickup (for exchanges within India) and instructions on how to return your item.
Refunds:
- Once we receive your returned item and verify that it meets the return conditions, we will issue a full refund to your original payment method within 7 business days.
- Shipping costs will not be refunded.
Final Decision:
Patrah reserves the right to make the final decision on whether a returned item qualifies for a refund or exchange.
Customer Service:
Our friendly customer service team is here to help! Please don't hesitate to contact us at info@patrah.com or message us at +91 93720 06966 with any questions regarding our return policy.
By placing an order with Patrah, you acknowledge that you have read and understood this return policy.